In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support. Here’s why. Interactive Voice Response (IVR) menus seem old-fashioned compared ...

Market Strategies, Inc. has published a comparative benchmarking study on interactive voice response (IVR) and automated speech recognition (ASR) menus and systems for energy utilities. The study ...

We’ve all been there. “For technical support, press 1. For billing inquiries, press 2 …” The frustrating maze of automated phone menus, followed by the dreaded “Your estimated wait time is … 30 ...

Whether you are setting up your first IVR phone tree or optimizing an existing one, these are the most important best practices to follow. An interactive voice response (IVR) system provides an ...

Traditional Interactive Voice Response (IVR) systems were built to reduce call volume but instead, they trained customers to expect frustration. Advances in voice AI now make it possible to handle ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced NICE Interactive Voice Response Optimization (IVRO) version 8.0 comprising Artificial Intelligence (AI) driven analytics to boost ...

OK, maybe that's an exaggeration. But there are better ways than slogging through a voice menu. This is pretty slick: Fonolo, a young company out of Canada, has released a version of its ...

Absolutely brilliant. That’s how I’ve come to think of Nigel Clarke, a retired IT manager, who has mapped out thousands of customer-service IVR (interactive voice recognition) systems for the rest of ...

Satish Barot is the Co-founder and Chief Technology Officer at Klearcom. He leads the company’s product innovation and technical strategy. The interactive voice response (IVR) landscape is moving ...

In today’s fast-paced business environment, managing incoming calls efficiently can make the difference between delighted customers and lost opportunities. That’s where interactive voice response (IVR ...