The Latest Call Center IVR Upgrades Are Slashing Wait Times Your email has been sent Interactive voice response (IVR) systems route calls and handle basic queries ...
Out of 15 IVR Best Practices, You Only Need These 7 Your email has been sent Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.
To address these pain points, cloud call center platforms offer intelligent and visual IVR setup solutions. Taking Micang Cloud as an example, the process of setting up IVR voice navigation is simple ...
Georgia officials confirmed Friday afternoon that a third-party call center used to help Georgians access their food stamp benefits had been subject of a cyberattack. Conduent’s Electronic Benefits ...
A cyberattack on July 28 targeted Georgia’s EBT call center system, disrupting services and attempting to access user accounts. The Georgia Department of Human Services and vendor Conduent have ...
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Two weeks after cyberattack, Georgia SNAP call center still down; some families struggle to access benefits
Two weeks after a cyberattack took Georgia’s Supplemental Nutrition Assistance Program (SNAP) call center offline, the system remains shut down. Meanwhile, some families say they’re unable to access ...
ATLANTA, GA — The call center for Georgia’s food stamp program was hit with a cyberattack, the Georgia Department of Human Services confirms Friday. DHS officials say the attack targeting the ...
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