Bob is a service technician who is well trained and nationally certified. However, he has sometimes suffered from the same confusion that all technicians occasionally do — the facts that he gathers ...

Part 1 in this series covered defrost cycle problems in heat pumps. Now, let's discuss the second major winter issue: heat pumps stuck in one mode. The customer calls and says the system won't switch ...

While heat pump problems are far outweighed by their many benefits, it is well worth getting to know where homeowners often run into issues with both air source heat pumps as well as ground source ...

If you're considering using a ground source heat pump to heat your home, you could be wondering what type of ground source heat pump problems you may encounter. Or, perhaps you have one and have a few ...

A heat pump heats and cools your home, functioning like a combined furnace and central air conditioner. Because it absorbs and moves heat from the air, it is exceptionally energy-efficient and ...

is a senior science reporter covering energy and the environment with more than a decade of experience. She is also the host of Hell or High Water: When Disaster Hits Home, a podcast from Vox Media ...