Scams just keep popping up when you Google. On Monday, I found what appeared to be impostors of customer service for Delta and Coinbase, the cryptocurrency company, in the “People also ask” section ...

Google's release of Customer Engagement Suite with Google — a Contact Center as a Service (CCaaS) product — with advanced artificial intelligence signals a strategic step to strengthen the company's ...

Google Ads has started rolling out its paid customer support service for small businesses. PPC expert Natasha Kaurra spotted the new feature on her account for the first time and decided to provide a ...

More and more companies are choosing to deploy AI-powered chatbots to deal with basic customer service inquiries. At the ongoing Google Cloud Next conference in Las Vegas, the company has revealed the ...

Forward-looking: Most people dread calling customer service numbers because it usually means navigating a menu of automated options and then waiting on hold while listening to elevator music, ...

Based on its product marketing for agentic AI, Google seems to grasp the need to speak to solving business problems. Last week Google announced a major update to its Customer Experience Suite, which ...

LONG ISLAND CITY, N.Y. & SUNNYVALE, Calif.--(BUSINESS WIRE)--Today, Optimum and Google Cloud announced an expanded collaboration to build an intelligent and personalized customer experience across web ...

Google Ads will offer enhanced customer service for small businesses as part of a new paid pilot. A select number of agencies and advertisers have been invited to test the new program, which offers ...