With rumors of a recession and inflation eating into discretionary spending, CX is more important than ever. And field service technicians are often the only representatives customers come ...

As customer expectations soar, the field service industry finds itself at a critical juncture. With skilled technicians leaving the workforce faster than they are replaced, organizations are grappling ...

Field service organizations are under pressure. Costs are rising, while operational inefficiency and a shortage of skilled workers make it difficult for companies to deliver fast, reliable service, ...

Oracle announced it has acquired Next Technik, a leading provider of field service management solutions for NetSuite customers which is now part of the Oracle NetSuite organization. This acquisition ...

When you’re fielding customer calls and managing a team of techs and a warehouse of inventory, a good field service management platform can make the difference between failure and success. Field ...

While the COVID-19 pandemic changed how many industries and people work, customers and advanced technologies also reshaped business. As the pandemic reset customer expectations, field service ...