Small-business owners can maintain their customer bases and increase sales by creating proactive customer service plans to keep buyers happy. Just because you're not receiving complaints or returns ...

"When I grow up, I want to handle customer complaints all day long," said no one, ever. Listening to strangers complain, often angrily, about things you have little control over is a stressful job ...

Microsoft will work with consumer support advocate GetHuman.com on the creation of new standards for better customer service industrywide. Several companies, including Microsoft and speech recognition ...

It is easy and straightforward to approach business system design from the perspective of a utopian customer experience. A utopian customer experience is looking at what customer experience should ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...