I bet Mark Gibbs’ mailbox is chock full of replies to his BackSpin column, “Talking to customer service”. Allow me to add another to the pile. My company tried using a navigable menu for customers ...

Headquartered in Hong Kong, GP Batteries was established in the 1960s and operates in over 50 countries and regions worldwide. Its broad range of batteries is widely used in household appliances, ...

Recognition highlights Stratus' industry-leading responsiveness, satisfaction, and customer loyalty for the second ...

I recently bought a laptop from one of the leading consumer PC vendors. It was not the best experience of my life. From the moment I placed the order online to the moment I sent it back, it’s been a ...

Bombardier has been investing heavily in its customer service network, with new or expanded centres in London, Miami, Melbourne, Australia, and Singapore, plus a showpiece facility under construction ...

Survey from AI tech leader reveals growing advances of AI in telecoms, underscoring strong AI adoption, impact and investment in the industry.

We live in an era defined by personalization and instant gratification. This has made customer service more important than ever. Each interaction with a customer, both before and after the point of ...