Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Within the last five years, Google searches for "remote ...

The first signs of AI's impact on white-collar jobs are emerging in customer service.

Telephone companies hire customer service agents or representatives to address their customers' communication needs. A customer service representative helps customers acquire service or directs them ...

Outbound customer service representatives work with a company's established customer base. They make calls to customers who have questions or concerns related to their purchase experience or product ...

A customer service manager executes the organizational strategy to support and resolve customer issues and questions. In addition to addressing customer inquiries, the customer service manager also ...