To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.

Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

Every business is in the hospitality business—because customers don't just remember what you did, they remember how you made them feel.

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...

Altman has said that he is “confident” that AI will first replace customer service jobs as it changes the job market.

Ever wonder which restaurant chains you'll get the best service at? We scoured the internet to find out which ones customers ...