NWN, the leading provider of AI-powered technology solutions, today announced a collaboration with Plymouth Rock Assurance, a provider of home, auto, and umbrella insurance in the Northeast with more ...

Smarsh has launched an AI-enabled experience on Smarsh Central, its award-winning digital support platform, for a select group of customers and partners. Powered by Agentforce, this innovation will be ...

Customers still want humans Agentic AI is transforming customer service in the insurance world by delivering fast, ...

Live agents are perceived as being better than bots at most customer service tasks, especially when frustrated consumers are looking for a little empathy. “Please hold for the next available agent.” ...