AMC Theatres, the largest movie theater chain in the U.S., is struggling to overcome a concerning consumer trend, despite the ...

An angry customer was caught on camera throwing coffee at a McDonald's worker — and now she may face criminal charges.

Discover how AI-powered customer interactions can be revolutionized with mainframe data, offering real-time access and ...

The Barcode Group reports on the rise of BOPIS in retail, combining online and in-store shopping, enhancing customer ...

When the employee finally disengages, the customer yells expletives, takes the top off the cup, and throws the hot coffee at ...

Leaders spend a lot of time thinking about building things smarter and faster, but they can’t afford tunnel vision that ...

The customer demanded to speak to the owner's manager. The owner told her that she doesn't have a manager because she owns ...

We’ve been aiming customer marketing at the wrong target. Most teams treat it as an advocacy program—a place to collect case ...

By Malte Kosub, CEO & Co-founder of Parloa Enterprises in the United States (U.S.) are on the cusp of a new reality: customer ...

Surveillance video captured the moment a thief who posed as a customer at a Glendale clothing store escaped with thousands of ...

Broadcom's management revealed that the company has a new customer, but won't say who it is. One clue that Broadcom's ...