jdpower

Consumer Loan Satisfaction Strained by High Rates and Deteriorating Financial Health, J.D. Power Finds

TROY, Mich.: 16 May 2024 — With nearly three-fourths (73%) of consumer loan customers now categorized as financially unhealthy 1, up from 67% in 2023, lenders have their work cut out for them ...
U.S. News & World Report

Wells Fargo Says Consumer Loan Growth to Stay Muted or Drop This Year

NEW YORK (Reuters) -U.S. consumer loan growth is likely to remain muted for the rest of the year and could potentially slide, Wells Fargo Chief Financial Officer Mike Santomassimo said on Tuesday. "I ...
jdpower

Consumer Loan Satisfaction Stagnant as Financial Health of Customers Declines, J.D. Power Finds

TROY, Mich.: 15 May 2025 — In a volatile economic environment in which customer satisfaction with most lending products such as mortgages and automotive loans is surging, overall customer satisfaction ...
JD Supra

Washington state “predatory loan” bills propose expanded coverage, “anti-evasion” language, licensing revisions, and other amendments to Consumer Loan Act

House Bill 1874 (H.B. 1874), denominated the “predatory loan prevention act”, was pre-filed for introduction in the Washington state legislature December 5, 2023, and referred to the House Committee ...
MarketWatch

BofA gives up on more consumer loans, especially credit cards

The amount of consumer loans that Bank of America has given up on continued to increase, and topped $1 billion in the first quarter despite some improvement on mortgages. Net consumer charge-offs, or ...