South West Water (SWW) has been rated poor by the water industry watchdog, over the number of household complaints and the ...

Customers will be given stronger protections against water firms under government plans to restore trust in the beleaguered industry. Steve Reed is setting up a new water ombudsman with legal powers ...

Household complaints to the water customer watchdog have surged to a nine-year high following the steepest bill increases since the industry's privatisation. The Consumer Council for Water (CCW) said ...

MILLIONS of households are missing out on significant savings on their water bills, with eligible families failing to claim discounts worth an average of £194 per year. Over 3.8million households ...

Water bills have to rise steeply to make up for years of underinvestment, a major review into the state of the water industry in England and Wales has found. The long-awaited Independent Water ...

Thames Water has been fined £122.7 million after two investigations into wastewater and dividend payments – the largest penalty Ofwat has ever issued, the regulator said. The utility giant will pay ...