Have you ever wondered why the folks at Chick-fil-A say "my pleasure" instead of "you're welcome" or "no problem?" Two decades ago, Chick-fil-A borrowed a tactic from The Ritz-Carlton that would ...
No one has ever confused the service at fast food joints for luxury hotels.But two decades ago, Chick-fil-A borrowed a tactic from The Ritz-Carlton that would become a central element of its brand ...
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