The need to improve customer service and customer experience (CX) has never been more important, especially for the public sector. Government organizations around the world are turning their ...

‘My priorities for my teams is to improve our speed of response, to improve our speed of resolution and to improve the quality of the resolution that we‘re providing to our partners and to have more ...

and Salesforce’s Trust Layer. “Recruiting is a great example of where we’re seeing a lot of interest and momentum from government agencies,” Jazayeri told TechRepublic in an email. “Another big use ...