With competition for entry-level roles rising and traditional career paths less predictable, grads must rethink how to build ...

Customer service is at the heart of any major organization, and it is key to building human, trusted connections between brand and consumer. At Bloomberg, our Customer Support (BCS) team is essential ...

The world of jobs is in a state of flux, thanks to rising adoption of artificial intelligence, and the jobs that are most vulnerable to this automation drive are software-IT and customer services, ...

A compelling customer service resume summary can be the difference between landing an interview or being overlooked by hiring managers. For professionals aspiring to six-figure roles in customer ...

CarMax Inc. is laying off hundreds of customer experience center employees, about a month after the used-car retailer ...

OpenAI’s ChatGPT is the hottest artificial intelligence (AI) app in cyberspace right now, wowing users with its ability to come up with seemingly human text, including articles, stories, computer code ...

Your chicken salad sandwich wasn’t bad, really. It was "good enough." The service wasn’t speedy, but also wasn’t horribly slow. It was just good enough. The environment was a bit messy and a tad dirty ...

Customer Relations is the process companies use to connect with their customers and build long-term relationships with them A customer relationship manager’s primary job is to develop and foster trust ...