A new US bill seeks to protect American call centre jobs and consumer data. It would make companies reveal if you're speaking to AI or an overseas agent and penalize firms offshoring jobs by ...

They mainly answer customer services calls coming from the US, trying to solve their problems and dealing with a lot of frustrated customers - all in their second language. BBC Mundo reporter Santiago ...

The pandemic is a severe stress test for the business continuity plans of global corporations. The operators of call centres are playing an important role in meeting that challenge, and it has not ...

The Philippines is emerging as the go-to choice for businesses that need call center services. Unsplash The Philippines has firmly established itself as a global leader in the call centre industry, ...

We are a team of writers, experimenters and researchers providing you with the best advice with zero bias or partiality. Salesforce predicts that by 2027, 50% of customer service cases will be ...

(Barbados Nation) Barbados and other Caribbean countries that have business process outsourcing (BPO) entities, especially call centres, with links to the United States (US) are being warned about a ...

When Qantas wished to outsource some of its engineering operations in the 1990s it came to a compromise with the unions - the 767s would be done in-house, and the 747s outsourced. Decades on, clashes ...