RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that at Customer Contact Week 2022 (CCW ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--Avaya Holdings Corp. (NYSE:AVYA) today announced that C3i Solutions, a HCL Technologies company, has implemented customized Avaya communications solutions, ...

AVAYA POSITIONED BY ARAGON RESEARCH AS LEADER IN INTELLIGENT CONTACT CENTER SOLUTIONS FOR 2ND CONSECUTIVE YEAR– CITING STRENGTH IN CLOUD, AI DELIVERING EXCEPTIONAL CUSTOMER EXPERIENCE Avaya Identified ...

Fills the gap for sophisticated customer experience technologies in the growing midmarket Dubai, UAE: Avaya today announced Avaya Contact Center Select, the latest addition to its customer experience ...

Unique AI and machine learning technology natively integrated in Avaya IX Contact Center solutions “According to research on AI in the contact center, conducted by Vanson Bourne1 and sponsored by ...

Avaya has announced enhanced Customer Experience Management (CEM) solutions intended to help businesses better manage all mobile, web and contact center interactions that take place during a customer ...

Avaya today announced several enhancements to its Customer Experience Management solutions to increase reach and bring every aspect of the customer experience into a seamless, dynamic stream with ...

Kaman's offices and distribution centers are scattered throughout North America, providing best-in-class products and services to their customers. But prior to the project, the geographically disperse ...

Laura Bassett, director of marketing for Avaya's Customer Experience Management and Emerging Technologies unit, said the revamped Customer Experience Management suite is meant to help organizations ...

Avaya has unveiled new analytics and customer interaction solutions designed to harness the power of big data and the growing number of ways that customers expect access. Avaya’s Customer Experience ...

With Avaya software running on Google Chromebooks, agents and supervisor location is a non-issue. Automated AI-powered agent wellbeing tools, such as automatic break scheduling and shift adjustments, ...

DUBAI, UAE - March 17, 2014 -- Avaya today announced new and enhanced Customer Experience Management solutions to help businesses eliminate the fragmented, high-effort service that jeopardizes ...