Verizon's generative AI reduces the workload for its agents by summarizing calls, giving prompts, and automatically tracking follow-up actions.

Verizon “Restructuring” Customer Service Department According to a report from the Verge, Verizon has told customer service employees about “restructuring and streamlining measures” that ...

Verizon delivered better-than-expected results in the second quarter of 2025, posting solid revenue growth and raising its ...

NEW YORK, May 14, 2024 (GLOBE NEWSWIRE) -- Verizon is enhancing the customer experience through new GenAI tools that are reimagining and improving the way the company serves its customers.

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, leading to a ...

Verizon Business Assistant is a GenAI-powered tool helping small businesses automate 24/7 customer interactions via text messaging. Verizon has introduced the Business Assistant, a generative AI ...

These AI tools are crafted to facilitate seamless business transactions with Verizon, significantly reducing the cognitive load on both store personnel and customer service representatives.

These cutting-edge tools ease the business processes with Verizon and reduce the cognitive load on store and customer service employees. Designed to work alongside human representatives, these AI ...

SAN FRANCISCO - Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers ...